TrueLabs

1. Information We Collect

TrueEval Labs, Inc. ("TrueLabs," "we," "us," or "our") collects personal information that you provide directly to us, including but not limited to: name, email address, date of birth, biological sex, phone number, mailing address, payment information, and health-related data including laboratory test results, specimen collection data, and wearable device data.

2. How We Use Your Information

We use the information we collect to: process and fulfill your laboratory testing orders; provide AI-powered health analysis through our 29-module clinical intelligence engine; facilitate physician review and treatment prescribing through TrueEval Medical Group; communicate test results and health recommendations; process payments and manage your membership; improve our services and develop new features; comply with legal and regulatory requirements.

3. HIPAA Compliance

As a healthcare entity operating through TrueEval Medical Group, we are subject to the Health Insurance Portability and Accountability Act (HIPAA). Your protected health information (PHI) is handled in accordance with HIPAA Privacy and Security Rules. We maintain administrative, technical, and physical safeguards to protect your PHI. For our full HIPAA Notice of Privacy Practices, please visit our HIPAA page.

4. Data Security

We implement industry-standard security measures including AES-256 encryption at rest, TLS 1.3 encryption in transit, SOC 2 Type II compliant infrastructure, role-based access controls, and regular security audits. All laboratory data is stored in HIPAA-compliant data centers within the United States.

5. Data Sharing

We do not sell your personal information. We may share your information with: CLIA-certified laboratories for specimen analysis; licensed physicians within TrueEval Medical Group for clinical review; licensed pharmacies for treatment fulfillment; payment processors for transaction processing; as required by law or legal process.

6. Your Rights

You have the right to: access your personal information and health records; request correction of inaccurate information; request deletion of your account and associated data; opt out of marketing communications; request a copy of your data in a portable format. To exercise these rights, contact us at [email protected].

7. Contact Us

For questions about this Privacy Policy, contact our Privacy Officer at [email protected] or write to: TrueEval Labs, Inc., Privacy Department, [Address].